SHIPPING+RETURNs | policy
*FREE shipping on orders of $500+ applicable on clothing only (furniture is excluded).
**we are HAPPY to provide shipping quotes on furniture, please email firstname.lastname@example.org
❤︎ We offer free shipping within Canada and the USA via Canada Post Expedited Shipping (with tracking) on purchases of regular priced items with a total of of $500 or more. Free shipping does not apply to sale items or promotions.
❤︎ sian_style inc. ships all items from our studio in Vancouver using Canada Post within 24-72 hours of receiving your order. Orders placed on the weekend will be shipped out the following Monday. If you have special requirements or are shopping with us internationally, please allow a little extra time. Be sure to note any special shipping instructions or contact us after placing your order.
❤︎ Shipping + handling charges are non refundable.
❤︎ we ALWAYS ship your parcel with TRACKING + INSURANCE for your protection.
❤︎ Delivery times are estimated as an average so there can be additional delays during holidays or if the package is crossing a border. We cannot guarantee delivery dates or assume any responsibility for delivery times.
❤︎ sian_style inc. packages are sent through Canada Post as we find this option to be the least costly, especially when crossing borders. Canada Post will pass the package on to your National Post in whichever country you are ordering from. When a package crosses a border, we have no control over any processing fees, duties or taxes charged by your government and are not responsible for any of these costs.
EXCHANGES + RETURNS
ONLINE - Canada + USA + international shipments
❤︎ We allow exchanges and returns if you have purchased full priced items through our online boutique. We do not offer exchanges or returns on sale items. If you have placed an order online and would like an exchange or refund, you must let us know within 72 hours of receiving the package via email to email@example.com We will then send you full exchange or return instructions and a Return Authorization number. Packages that are sent COD, or without a Return Authorization number will not be accepted.
❤︎ The item being returned must arrive within 7 days after notification, unworn, unwashed, undamaged and with all original tags attached. We must be able to sell the item to another lovely customer so please handle with care. sian_style inc does not assume any shipping costs, clearance fees, or duties on exchanges.
❤︎ We do not offer returns or exchanges on sale items, lingerie, or accessories. All items are carefully checked prior to shipping to ensure they are in perfect condition, but if you notice any damage please contact us right away and send us a photo!
When returning goods, please note:
- items must be in original condition and must not have been worn, altered in any way or washed.
- All tags must remain in place. If returned, the protective hygiene strip must remain in place and will not be accepted if removed or altered, or if the product shows any signs of wear.
- Item must be returned in its original packaging
❤︎ We can only exchange items for a different size of the original style. We regret that we cannot guarantee availability of merchandise for exchange. If you wish to exchange for a different style, please return your purchase for a refund within 7 days of receiving it and place a new order for any new product.
❤︎ Once your returned items have been received and passed a quality check, you will either receive your new item (for exchanges) or refund on the cost at purchase price (excluding original shipping cost), directly to the credit card or PayPal account used for purchase.
❤︎ Please allow 7 working days for returns to be processed. You will receive an email notification of the status of your return via email.
❤︎ For all queries, please email us at firstname.lastname@example.org
RISK OF LOSS
❤︎ All items purchased from sian_style inc. are made pursuant to a shipment contract. This means the risk of loss and title for such items is passed to you upon our delivery to the carrier, Canada Post. All packages come with up to $100 insurance and Canada Post always does their best to locate any lost shipments. This happens very rarely, but this is why we at ❤︎ sian_style inc. always ship your parcel with tracking + insurance.